Computer Assisted Claims Management and Preparation for Alternative Dispute Resolution (ADR)by Moonja P. Kim, United States Army Corps of, Engineers, Champaign, United States,
Michael L. Kayman, United States Army Corps of, Engineers, Champaign, United States,
Abstract: Interest in improving dispute resolution has risen steadily in recent years. Several U.S. government agencies have begun experimenting with alternative means of dispute resolution, such as the mini-trial used by the U.S. Army Corps of Engineers. This paper makes suggestions to take advantage of the computer technology advances in artificial intelligence area and utilize an expert system to aid in dispute resolution without losing the substantial values and benefits of current, accepted Alternative Dispute Resolution (ADR) practices. This paper will describe possible uses of an expert system being developed at Construction Engineering Research Laboratory as a tool to create cooperative spirit among people involved by preparing both parties with relevant knowledge in order to use an ADR approach. With the use of this system the parties involved may improve negotiation, as the system will provide the same ground with all the facts exposed to all of the parties. This system was originally developed to help inexperienced jobsite engineers to make correct decisions, thus avoiding unnecessary litigation.
Subject Headings: Computer aided operations | Expert systems | Claims | Construction management | Government
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