Change Orders & Claims—An Owner's Perspectiveby Clyde T. Earnest, Tudor Engineering Co, United States,
Abstract: Generally, the changes come before the claims. The owner wants to know why a change is needed, how much it will cost, and why the need for it was only just discovered. More money spent for design quality control would eliminate most, but not all, of the fitup and interface changes. There will always be changes to accommodate the requirements of equipment and materials supplied, and to solve unknown site problems. In claims, the personality of those at the jobsite is important, and they must deal with one another honestly and professionally. Team involvement in problem-solving helps avoid or at least mitigate claims, and if the cooperative spirit holds, even the most serious problems can be resolved without resort to arbitration, litigation, or other claims resolution procedures. These and other aspects of the subject are discussed.
Subject Headings: Claims | Owners | Quality control | Team building | Arbitration | Change orders
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