Taking the Pain out of the Punch List

by Mark A. Boyle, (A.M.ASCE), Turner Construction Co., New York, NY,

Serial Information: Civil Engineering—ASCE, 1993, Vol. 63, Issue 8, Pg. 70-71

Document Type: Feature article


Lengthy punch lists mean trouble for everyone involved, from the owner to the designer to the contractor, but the punch list doesn't have to be long and it doesn't have to mean trouble. By focusing on quality throughout the construction process, all three groups can shorten the list by producing a building that is properly made from the beginning. One way to improve the process is to implement total quality management from the start of the project. Based on the writings of W. Edwards Deming and J. M. Juran, among others, total quality management involves everyone on the project team. Everyone is expected to input ideas and continually reexamine the way they work and how to improve it. By fostering a cooperative, productive atmosphere, total quality management improves the chances that the punch list will be small and, ultimately, painless.

Subject Headings: Quality control | Project management | Team building | Owners | Contractors and subcontractors | Writing skills | Productivity

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