Customer Requirements in Industrialized Housing

by Robert L. Armacost, Univ of Central Florida, Orlando, United States,
Paul J. Componation, Univ of Central Florida, Orlando, United States,
Michael A. Mullens, Univ of Central Florida, Orlando, United States,
William W. Swart, Univ of Central Florida, Orlando, United States,

Document Type: Proceeding Paper

Part of: Housing America in the Twenty-First Century


Residential construction efforts in the U.S. are highly fragmented, and this has slowed the application of new technologies. While there has been an increase in the use of manufactured subcomponents in homes, the introduction of modern manufacturing processes and controls has been slow. To aid development of energy efficient, affordable housing, we are revisiting the process of designing and building a manufactured home. This study uses a concurrent engineering approach to examine the production of an essential component in industrialized housing, the exterior structural wall panel. We apply Quality Function Deployment to integrate the customer's requirements into the product design. This paper focuses on the methodology for identification and prioritization of those customer requirements through the integration of the Analytic Hierarchy Process with Quality Function Deployment.

Subject Headings: Client relationships | Industries | Housing | Residential construction | Panels (structural) | Building design | Manufacturing | Energy efficiency

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