Quality Assurance in a Large Firm

by Charles E. Fuller, Camp Dresser & McKee Inc, Boston, MA, USA,

Document Type: Proceeding Paper

Part of: Management Lessons from Engineering Failures


This paper will describe the formalization of the Quality Assurance Program in a large consulting engineering firm. Although Quality Assurance and Quality Control have been a part of normal project procedures in this firm for many years, an increased effort has occurred over the past two years to strengthen and tighten up the program. The establishment of a tracking program to monitor project milestones, including preliminary and specialists reviews, the formal technical review meeting and follow-up, as well as project history and final audit will be discussed. Also the interaction between the firm's four regions as it pertains to technical standards development, master specifications and formal review of projects by utilizing the firm's most qualified people in certain areas of expertise for formal review of projects.

Subject Headings: Quality control | Resource management | Water quality | Project management | Water resources | Consulting services | Engineering firms | Tracking

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