Maintenance Management for a Large Urban Waterworks System

by Stephen J. Hickox, Camp, Dresser & McKee Inc, Boston, MA, USA,
Llibby Blank, Camp, Dresser & McKee Inc, Boston, MA, USA,

Document Type: Proceeding Paper

Part of: Environmental Engineering


The Boston Water and Sewer Commission (BWSC) owns and operates a water distribution system consisting of 86,000 customer accounts and 1,100 miles of water mains. In 1984, BWSC initiated the development of a maintenance management program to: (l) improve responsiveness to customer complaints, (2) provide a means of scheduling, and tracking maintenance work, and (3) maintain records of repairs and maintenance with automatic updating of inventory and engineering information. The program is currently being developed, and is scheduled to be in operation by September 1986. The program is modeled in some respects after a similar program in Philadelphia. It will provide computer-based maintenance management capability for rapid and consistent retrieval of facilities and operations information, and work orders. (Edited author abstract. )

Subject Headings: Maintenance | Municipal water | Urban areas | Client relationships | Scheduling | Information management | Systems management | Sewers | Philadelphia | Pennsylvania | United States

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