Regional Paratransit Services: An Evaluation

by John Collura, (M.ASCE), Asst. Prof.; Civ. Engrg. Dept., Univ. of Massachusetts, Amherst, Mass.,
Robert P. Warren, Administrator; Cape Cod Regional Transit Authority, Falmouth, Mass.,

Serial Information: Transportation Engineering Journal of ASCE, 1979, Vol. 105, Issue 6, Pg. 683-697

Document Type: Journal Paper


The primary purpose of this paper is to evaluate a data collection method that is being used in a public transportation project in Barnstable County, Mass. An integral part of the method is the use of a serially numbered rider identification pass. Each person who uses the bus service acquires a pass in advance and completes a questionnaire regarding their socioeconomic characteristics and physical disabilities. When a passholder telephones to schedule a trip, the dispatcher records his or her pass number, pickup time, trip purpose, origin, and destination. As a result, socioeconomic and trip data are collected for 100% of all riders. These data may be used to: (1)Evaluate vehicle productivity and efficiency; (2)examine the impacts of local policy decisions; (3)assess the portion of a deficit to be paid by each town; (4)develop social service agency user charges and contractual agreements; (5)identify social service agency eligibles; and (6)describe user characteristics.

Subject Headings: Social factors | Data collection | Public transportation | Travel patterns | Integrals | Buses | Scheduling | Vehicle impacts

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