American Society of Civil Engineers

Managing Employee Conflict in the Middle East

by Orfan Rabbat, (Professional Engr., Vartan Assocs., Inc., Harrisburg, Pa.) and Robert B. Harris, F.ASCE, (Prof. of Civ. Engrg. and Program Advisor, Construction Engrg. and Management, Univ. of Michigan, Ann Arbor, Mich.)

Journal of the Construction Division
, Vol. 108, No. 2, June 1982, pp. 219-225

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Document type: Journal Paper
Abstract: Management of the employee by an international construction company operating in the Middle East involves many interrelated factors that can lead to conflict. Management must recognize the motivations and personalities of individual workers, use straight forward communication practices, have good company organization, and do quality planning if conflict is to be avoided. Conflicts arising from cultural differences stem from the pervasive Islamic religion that determines the values, attitudes, and social traditions of the worker. Language differences and advanced technology are additional sources of conflict. Management must adapt to the culture if conflict is to be minimized.

ASCE Subject Headings:
Construction management
Middle East
Personnel management