A Study on an Index System for the Evaluation of Railway Passenger Satisfaction
by Qingdong Zeng, (Associate Professor, Wuhan University of Technology, 122 Luoshi Road, Wuhan, Hubei, P.R.China Postcode:430070. E-mail: zengqd@whut.edu.cn) and Xinping Yan, (Professor, Wuhan University of Technology, 122 Luoshi Road, Wuhan, Hubei, P.R.China Postcode:430070. E-mail: xinpingyan@whut.edu.cn)
Section: Volume III: Rail Transportation, pp. 2325-2333, (doi: http://dx.doi.org/10.1061/41177(415)295)
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| Document type: |
Conference Proceeding Paper |
| Part of: |
ICTIS 2011: Multimodal Approach to Sustained Transportation System Development: Information, Technology, Implementation |
| Abstract: |
With the rapid development of transportation, the competition between different means of transportation is becoming increasingly fierce, where passenger satisfaction is one of the main reasons that the public select the means of transportation. Therefore, the evaluation of railway passenger satisfaction is significant for the improvement of railway transportation service quality. This paper, based on the analyses of railway passenger transport services, has proposed an index system for the evaluation of railway passenger satisfaction, and meanwhile, verified the index system and thereby given relevant suggestions. |
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