American Society of Civil Engineers


Appraisal System of Public Transportation Service Quality


by Liang Yin, (College of Auto-mobile and trans. Eng., Xihua University, P.O. Box 610039, ChengDu City, Sichuan Province, P.R. China E-mail: yinl_1970@163.com), Qingsong Li, (College of Auto-mobile and trans. Eng., Xihua University, P.O. Box 610039, ChengDu City, Sichuan Province, P.R. China), and Yanli Hu, (College of Auto-mobile and trans. Eng., Xihua University, P.O. Box 610039, ChengDu City, Sichuan Province, P.R. China)

pp. 972-977, (doi:  http://dx.doi.org/10.1061/41039(345)161)

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Document type: Conference Proceeding Paper
Part of: International Conference on Transportation Engineering 2009
Abstract: Urban public transportation is the harbinger of social production, the key of a city function to operate and the important window of the material civilization and spiritual civilization of a city. Therefore, developing urban public transportation is widely concerned by the entire world. The article taking pursuing the degree of passenger’s satisfaction as the center, conducts the analysis and research systematically including the line plan, the wire to optimize, the public transportation dispatch, the grade of service and so on several aspects in the passenger transportation service system. From the characters of fundamental elements of conventional municipal transportation quality of service, using the qualitative method and quantitative method, conventional municipal transportation quality of service appraisal system is constructed.


ASCE Subject Headings:
Public transportation
Quality control
Urban areas