American Society of Civil Engineers


Personal Customer Service


by Jim Krug, (Woodward-Clyde Professional Development Instit., Denver, CO)

Journal of Management in Engineering, Vol. 13, No. 6, November/December 1997, pp. 16-17, (doi:  http://dx.doi.org/10.1061/(ASCE)0742-597X(1997)13:6(16))

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Document type: Editorial


ASCE Subject Headings:
Client relationships
Engineering services
Professional personnel