Model for Fostering Trust and Building Relationships in China’s Construction Industry
by Xiao-Hua Jin, (PhD Candidate, Dept. of Bldg., Natl. Univ. of Singapore, 4 Architecture Dr., Singapore 117566) and Florence Yean Yng Ling, (Assoc. Prof., Dept. of Bldg., Natl. Univ. of Singapore, 4 Architecture Dr., Singapore 117566)
Journal of Construction Engineering and Management, Vol. 131, No. 11, November 2005, pp. 1224-1232, (doi 10.1061/(ASCE)0733-9364(2005)131:11(1224))
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| Document type: |
Journal Paper |
| Abstract: |
Trust is an underlying psychological condition that can cause cooperation or risk-taking. Trust is considered as a predominant feature and a central mechanism in business transactions, especially among Chinese. Trust-based relationships create advantages in conducting business such as lowering cost, shortening duration, and improving performance. Indispensable conditions for trust to arise are relationships and risks. Different risks surface as a result of different levels of relationships. Sustained trust is therefore fostered by various means to counterbalance those risks. In order to assess the links between distinct trust-related features, a model is constructed and tested through a questionnaire survey in China. The findings generally support the model in terms of explaining the dominant relationships, inherent risks, and trust-fostering tools. It is recommended that firms adopt the refined model and utilize successful practices verified in this paper to foster trust and relationships and in turn secure project success. |
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