Managing Projects for Profitby David J. Williams, (F.ASCE),
The section on Project Quality described the necessary steps that must be taken to ensure quality. Namely, ensuring that the project be completed within budget, on time, and that it meet the needs of the customer. The first two items must be met. However, the third item is elusive with a broad scope of services. The PM must have an understanding of the needs of the customer before the contract is signed. The fee will be determined with the customer's needs in mind. For example, these needs are not fully known, the PM may think the customer wants a simpler design and the fee will be calculated for such. The customer will be happy until the product is submitted, and then trouble begins.
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