Chicago's Urban Public Transportation System: Its Operations and Use by Peopleby Marcel C. Acosta, Dept. of Planning and Development, Chicago Transit Authority, 120 North Racine Avenue, Chicago, IL 60607, United States,
Paul Ulrich, Dept. of Planning and Development, Chicago Transit Authority, 120 North Racine Avenue, Chicago, IL 60607, United States,
Abstract: The Chicago Transit Authority (CTA) faces a number of challenges of all kinds in its attempts to gain and keep riders. But most important is finding ways to serve and satisfy its customers. One new way of achieving this is trying to be more responsive to its riders' needs by implementing a Bus Service Management System. This communication system will provide more information to passengers, and make service more consistent and reliable.
Subject Headings: Public transportation | Urban areas | Buses | Railroad stations | Railroad trains | Passengers | Communication systems | Systems management | North America | Illinois | United States | Chicago
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