Resolution Solutions

by Steve Pinnell, P.E., (M.ASCE), Constr. Consultant; Pinnell/Busch, Portland, OR,


Serial Information: Civil Engineering—ASCE, 1999, Vol. 69, Issue 6, Pg. 62-64


Document Type: Feature article

Abstract: Disputes over such issues as change orders, extra work, delays, or defective work are an inescapable part of the construction process. By designing an effective dispute management program at the start of every project, all parties can feel confident that disagreements will be worked out fairly. Start by partnering—bringing all stakeholders together to prepare a common mission statement, then learn and implement procedures for better communication and conflict resolution. Use a neutral facilitator who is skilled in all aspects of design and construction to negotiate mutually acceptable outcomes to any disputes that arise. When this method breaks down, the next-best options are dispute review boards, neutral experts, mediators, and arbitration.

Subject Headings: Construction management | Dispute resolution | Negotiations

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