Engineering Reliability: The Organizational Linkby M. Elisabeth Paté-Cornell, Industrial Engineering, United States,
J. Paul Seawell, Industrial Engineering, United States,
Abstract: Organizational factors may significantly affect systems' reliability, but they are not typically included in modeling. This paper discusses how the stochastic models of system reliability can be extended to include the effects of some organizational features (e.g., structure or procedures) on the probability of system failure. Using Bayesian probability and experts' opinions whenever necessary, the goal is to assess the effectiveness of proposed remedial actions, understanding that some of them may have conflicting results. The method is to link the functional diagram of the product ('physical system') with the map of the organization (communication channels, decisions to be made, and actions to be taken) in order to determine the organization failure modes and their consequences on the performance of the physical system.
Subject Headings: System reliability | Failure analysis | Stochastic processes | Business organizations | Failure modes | Structural reliability
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