Strategic Human Resources Management

by Daniel L. Dornan, Peat Marwick Main & Co, Washington, DC, USA,



Document Type: Proceeding Paper

Part of: Managing Urban Transportation as a Business

Abstract: This paper discusses progressive human resources management strategies for improving the productivity and service performance of urban transportation organizations. The paper attributes the current interest in productivity improvement within the private and public transportation industries to the recent decline in federal regulation and funding, respectively. It points out the importance of human resources to the productivity and service performance of transportation organizations. The paper then suggests ten progressive human resources management strategies for promoting urban transportation employee morale, motivation, and productivity, and briefly discusses their approaches, constraints, and implementation considerations.

Subject Headings: Resource management | Urban development | Productivity | Business organizations | Motivation | Human factors

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