Human Factors in a Bus Route Monitoring Systemby Frank Markowitz, Maryland Mass Transit, Administration, Baltimore, MD, USA,
Harvey Zelefsky, Maryland Mass Transit, Administration, Baltimore, MD, USA,
Steven Blume, Maryland Mass Transit, Administration, Baltimore, MD, USA,
Abstract: In 1984 the Maryland Mass Transit Administration began a systemwide route monitoring effort. Data collection was accomplished principally by on-board checkers using laptop Epson microcomputers recording boardings, alightings, and schedule adherence. Throughout the project, staff found that careful attention to man-machine interaction was critical in testing computer systems, screening and training data collection personnel, and conducting data editing and analysis. This paper considers: how testing can incorporate realistic simulations of actual data collection processing activity; the kinds of experience and attitudes that are helpful for data collection personnel using microcomputers; the aspects of a screening test for data collection personnel (checkers); in screening and editing ridership data, how much reliance on human judgment is advisable; and the kinds of skills and staffing levels needed for processing computerized ridership data.
Subject Headings: Data collection | Data processing | Human factors | Information management | Buses | Information systems | Ridership | Equipment and machinery | Computers | North America | Maryland | United States
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