Toward User-Oriented Failure Management Strategies for the Morgantown People Moverby Edward S. Neumann, West Virginia Univ, Morgantown, WV, USA,
Abel D. I. Dede, West Virginia Univ, Morgantown, WV, USA,
Robert J. Bates, West Virginia Univ, Morgantown, WV, USA,
Robert B. Hendershot, West Virginia Univ, Morgantown, WV, USA,
Abstract: The Morgantown People Mover (MPM) is the most sophisticated automated people movers in the United States. It is the only one that offers 'personalized' service in the sense of operating non-stop from origin to destination among five off-line stations in a demand responsive mode. The paper concerns the management of breakdowns and failures, especially from the user's perspective, and draws upon experience in Morgantown. A strategy is proposed which attempts to take a 'personalized' approach when breakdown occurs. It is relevant for similar systems that may be built in the future and which attempt to provide a personalized service in a network consisting of numerous stations.
Subject Headings: Failure analysis | People movers | Automated transit systems | System analysis | Rail transportation | Railroad stations | Automation | Bus stops | North America | United States
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