Coping with Transition: Improving the Management Processby John M. Griffin, Arkansas Power & Light Co, Little Rock, AR, USA,
James McAllister, Arkansas Power & Light Co, Little Rock, AR, USA,
Abstract: At Arkansas Power & Light Company, the Energy Supply Department has some 2,000 employees and operates (in addition to providing General Office engineering, technical, and administrative support) all of AP&L's power plants. These include two nuclear units and four coal units as well as hydro, oil and gas plants. In January 1984 an effort was begun with senior departmental management to try and improve the management process itself. The ultimate goal is to create a climate conducive to improved productivity and quality without the intial (and sometimes risky) across-the-board implementation of techniques such as quality circles.
Subject Headings: Power plants | Quality control | Light (artificial) | Wells (oil and gas) | Power supply | Employees | Arkansas
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