TPMs and Their Use: A Case Studyby Cletus R. Mercier, Iowa State Univ, Ames, IA, USA,
James W. Stoner, Iowa State Univ, Ames, IA, USA,
Abstract: Transit performance measures (TPMs) are useful in identifying transit system deficiencies, which will provide management with opportunities for system modification and improvement. They can be useful for assessing performance, identifying problems, and suggesting remedial action. This paper provides an analysis of the use of TPMs, looking specifically at selection of performance measures to be used. Efficiency and effectiveness indicators are discussed, emphasizing their importance to transit operation management in evaluating progress toward meeting specific goals and objectives. A case study is presented, using data from the Ames, Iowa transit system.
Subject Headings: Case studies | Public transportation | Quality control | Remediation | Transportation studies | Buses | Urban development | Iowa
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