Look Again at Quality Circles

by Shunji Kusayanagi, Asst. Proj. Mgr.; Taisei Construction Co., Tokyo, Japan,
B. Philip Hateley, McGinnis Construction Corp., Houston, Tex.,

Serial Information: Civil Engineering—ASCE, 1984, Vol. 54, Issue 4, Pg. 65-67

Document Type: Feature article


Companies in many countries have tried or are trying quality control circles as a major part of their productivity improvement programs. A quality control circle uses the experience and suggestions of craftspersons to solve problems or upgrade operations. Isolating problems is the major task. The method works best in a bottom up rather than a top down type of management organization.

Subject Headings: Quality control | Business organizations

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