Communication Problems within Construction

by Jose M. Guevara, (A.M.ASCE), Asst. Prof. of Civ. Engrg.; Pennsylvania State Univ., State College, Pa.,
Leroy T. Boyer, (M.ASCE), Assoc. Prof. of Civ. Engrg.; Univ. of Illinois at Urbana-Champaign, Urbana, Ill.,


Serial Information: Journal of the Construction Division, 1981, Vol. 107, Issue 4, Pg. 551-557


Document Type: Journal Paper

Abstract: Causes of interpersonal communication problems in construction companies are studied. Attempted correlations of the communication problems (overload, underload, distortion, and gatekeeping) with the communications characteristics (feedback, information processing, accuracy, modality choice, and directionality) and individual characteristics (influence, mobility aspirations, satisfaction with communication, trust, and interaction) indicate that the significant causes of these problems are feedback, modality, directionality, satisfaction with communication, interaction and underload.

Subject Headings: Construction management | Human factors | Professional development | Construction companies | Correlation | Overloads | Distortion (structural) | Information management

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